Return & Replacement Policy

Effective Date: 01-01-2026

At The Wedding Cart, we strive to deliver high-quality products and services for your special occasions. Since many of our offerings are customized and made-to-order, our return and replacement policies are designed accordingly.

1. General Policy

Due to the personalized and custom nature of our products, all sales are generally final.
Refunds or replacements are only applicable under specific conditions outlined below.

2. Eligibility for Refund

Refunds may be considered only in the following cases:

The product delivered is damaged, defective, or incorrect
The order is canceled by us due to unforeseen circumstances
Duplicate payment made by the customer

Note: Refunds are not applicable for:

Change of mind after order confirmation
Minor variations in color, design, or finish (as these may occur due to handmade/custom work)
Delay caused by third-party logistics or uncontrollable factors

3. Replacement Policy

We offer replacements under the following conditions:

Item received is damaged during transit
Wrong item delivered

Replacement Process:

You must notify us within 24 hours of delivery
Share clear images/videos of the product and packaging as proof
Once verified, we will arrange a replacement or store credit

4. Cancellation Policy

Orders can only be canceled within 24 hours of placing the order
Once production or customization has begun, cancellations are not allowed
Advance payments are non-refundable unless cancellation is approved

5. Refund Process

Approved refunds (if any) will be processed within 7–10 business days
Refunds will be issued via the original payment method or bank transfer
Processing time may vary depending on your bank or payment provider

6. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Used or damaged products (not caused during delivery)
Items purchased during sale or promotional offers (unless defective)

7. Shipping Responsibility

Customers may be required to ship the product back (if applicable)
Return shipping costs are borne by the customer unless the issue is from our end
We recommend using a trackable shipping method